Terms and Conditions of Service

1. Purpose of the contract

The purpose of the contract is the provision of the Plan Faro service: weekly price and minimum stay recommendations for vacation rental properties, sent by WhatsApp to the owner or manager of the property. Provision of the service requires the customer to connect their account to the property management system (PMS) they use to manage their property.

2. Price and payment method

The price of Plan Faro is €9 per property per month. Each additional property registered by the customer is billed at an additional €9/month. Payment is monthly and recurring, and is handled through the Monei payment gateway.

The service includes a 15-day free trial period. If payment is set up by card, it is requested at sign-up but no charge is made until the fifteenth day; if the customer cancels before that period ends, no charge is made. If the customer chooses Bizum, no payment method is requested at sign-up — before the trial period ends (plus a grace period), the customer is asked to activate a real payment method; if they fail to do so in time, the service is automatically suspended instead of any charge being made.

3. Term and renewal

The Plan Faro subscription has a term of one month and renews automatically for successive monthly periods, unless the customer cancels it as set out in the following section.

4. Cancellation

The customer may cancel their subscription at any time, with no minimum term and no penalty. To do so, it is enough to send the word "CANCELAR" in the WhatsApp conversation with Faro Pricing; the customer is then sent a link to manage and confirm the cancellation of their subscription.

If the cancellation takes place within the free trial period described in section 2, no charge is made. If it takes place once billing has started, the cancellation takes effect at the end of the period already paid for, with no additional charges.

5. Customer obligations

The customer undertakes to provide truthful and up-to-date information when contracting the service, including a working WhatsApp number: it is the only channel through which the customer receives and approves the recommendations, so it must be kept accessible and under their control.

The customer is responsible for keeping the connection between their account and their property management system (PMS) operational, as well as for reviewing and deciding on each recommendation before any change is applied.

6. Nature of the recommendations and responsibility for the changes applied

The price and minimum stay recommendations that the customer receives are generated by an artificial intelligence system, and no change is applied in their PMS without their explicit approval. Full details of how this process works and of how responsibility for the changes applied is allocated are set out in the Terms of Service for AI Pricing, which form an integral part of these terms and conditions.

7. Intellectual property

The intellectual and industrial property rights in the website and the service belong to J&G Hostpro Tech SL, as described in the Legal Notice.

8. Amendment of the terms

J&G Hostpro Tech SL may amend these terms at any time. Amendments will be published on this same page, updating the "Last updated" date shown at the beginning of the document. Customers are advised to consult this page periodically.

9. Applicable law and jurisdiction

These terms are governed by Spanish law. For any dispute relating to the contracting or provision of the service, the parties submit to the Courts and Tribunals of Santa Cruz de Tenerife, unless consumer protection legislation establishes another mandatory jurisdiction.